FAQ

What is FileLu?

FileLu is an online file hosting provider. We offer online storage, remote backup capacity, sophisticated uploading, and downloading tools. Our mission is to provide the best and simple online storage and file sharing service, users can securely share their files with family, friends or anyone around the world. We provide an online storage service along with a special feature Pay Per Download (PPD). Every time people download a file that you are shared you will earn money for each unique download.



Why should I use FileLu?
We are RELIABLE, SECURITY, INTEGRITY and RESPECT PRIVACY.


What are the benefits of referring a friend?
If you refer a friend to FileLu, you will earn 10% of total points earned by them.


Is copyright content allowed?
No, FileLu does not allow users to post any copyright content. If we receive report of a user posting content that infringe on the copyrights of others, we will delete all that contents ASAP.


Why did my files get deleted?
You either posted offensive or copyrighted content. Or maybe your file is expired.


when will my files expired?
For regular member your files will expired in 60 days from the last download. For Premimum member your files never expired.


When do I get paid?
Once you requested payment , we will verify your account and pay you asap. Although maximum time for wait is 5-7 days , but we usually pay within 1-3 days. Of course delay can happen if there is some technical reason , but we want to assure you that you will get paid if your work is legit.


Why was my account banned/deleted?
Either you posted offensive/copyrighted content or broke one of our TOS. We send an email to individual users as to why their account has been banned or deleted. If you do not receive email please check your spam box before contacting us.


Do I have to upgrade to Premium to earn money?
No, you don't have to upgrade to earn money. Both Regular and Premium members are qualify to earn money.


How to delete my account?
Please use the contact form to contact us, make sure to include your username and email that attached to the account you want to delete.


What are payment methods?
We pay via several methods. Click on My Account to setup your payment info. We recommended Paypal, because we can send out money with in 2 days. Other payments about 3 to 5 bussiness days.


What is Public file, Private file, Premium file and VIP file?
Public file: The file that can be view, search and download by everyone and can be index by search engine like Google, Yahoo, Bing...etc.
Private file: The file only view and download by the people whom you shared the link with, like friends and family or members of your group. Private file will not index by search engine nor search able. (All files upload on FileLu is set to Private by default) for extra security you can set password for your file in File Manager.
Premium file: The file that only view and download by Premium users. You will earn 30% per Premium sale.
VIP file: The file only view and download after purchase that file. You can set price for VIP file in File Manager you will earn 30% per sale.



• If you still have questions regarding our services don't hesitate to contact us using our contact form.