1. About FileLu

FileLu LLC is a United States-based cloud storage provider offering storage, backup, synchronization, and file management services.

FileLu operates infrastructure in multiple regions, including the United States, Germany, and Finland.

2. International Data Processing

Customer information may be processed in different geographic regions as necessary to provide the FileLu services.

FileLu's central account database is hosted in the United States.

File transfers, content delivery, caching, and replication may involve infrastructure outside the customer's selected storage region.

FileLu does not currently guarantee exclusive EU data residency for all customer content and related service data.

3. Standard Contractual Clauses

The European Commission has adopted Standard Contractual Clauses (SCCs) that may provide appropriate safeguards for certain international transfers of personal data under GDPR Article 46.

Where SCCs are applicable, the relevant parties must enter into a binding agreement incorporating the appropriate official clauses, completed annexes, and required contractual specifications.

The applicable transfer mechanism depends on the circumstances of the transfer, the parties involved, and the relevant data protection requirements.

The official European Commission SCCs are available below.

View Official EU Standard Contractual Clauses

4. Data Security

FileLu implements security measures designed to protect customer information, including encryption and access controls.

Standard storage uses encryption managed by FileLu.

Supported end-to-end encryption features allow customers to control their own encryption keys.

FileLu does not routinely access or inspect the contents of customer files.

5. Data Processing Agreement

Additional information about FileLu's responsibilities when processing personal data on behalf of customers is available in our Data Processing Agreement.

View Data Processing Agreement

6. Contact

For questions about international transfers or data protection arrangements, contact [email protected] .